Shepherd's Hope Neighborhood Health Center
Pam Ferguson, Shepherd's Hope Neighborhood Health Center
Location:Little Rock, AK
Number of Volunteers:125
Jobs Scheduled:Medical volunteers, nurses, doctors, dentists, front office volunteers, interpreters, phlebotomist.
Tracy: How was scheduling done prior to VSP?
Pam: We used an Excel spreadsheet. I was the person who had the privilege of emailing everybody every time there was a change trying to coordinate the work.
Tracy: Why did you seek out a scheduling program?
Pam: As a time saver. I wanted an automated way to do the scheduling and then automate emails. That was the most important. Prior to VSP, it took me 30 hours a week to schedule and handle all of the emails going back and forth. It was quite time intensive.
Tracy: How did scheduling change once you started using VSP?
Pam: I would say it knocked my time needed for scheduling from 30 hours a week down to a maximum of five hours a week because the way it generates emails automatically, allows the volunteers to request their own subs and sends out emails for communication if needed. It accepts changes without me having to get involved. I guess I could email, but they're actually doing the work themselves behind the scene. That's been great!
Tracy: What would you say are the three greatest benefits of using VSP?
Pam: Definitely time. Second, the volunteers appreciate being able to see people that they know are working on the schedule and send out for their own [sub] replacements; they really like that. I think the third [benefit] is being able to have each of the [volunteers] tailor their reminder notices. Some of my doctors, Lord love them, they just need a week or two [notice] and then they also need another reminder the day before. It works out perfectly.
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