What do you think your volunteers like best about the VSP system?
JEREMY: The fact that I can communicate with them easily -- with as many or as few of them as I need to. They have a resource that they can go to and see their schedule.
What do you like best about VSP as a scheduler?
JEREMY: The biggest thing, honestly, that I’m most happy about is the customer support. I always feel like if I’m stuck I can go to the Help menu and you guys are right there. You respond quickly and will always work with me.
What kinds of volunteers are you scheduling?
ALANNA: We schedule a variety of roles. They include: management, stage management, assistant stage management, doors, merchandise sellers, ushers, runners, and registration – basically anything that can be related to a festival or conference that we would need to staff. The festival can use anywhere from 120-160 volunteers over a 4-day period. We do them all in Volunteer Scheduler Pro.
How do you capture volunteer information outside of basic contact info and scheduling preferences?
ALANNA: We use Custom Fields. For example, we provide t-shirts for our volunteers so I have a field that asks their t-shirt size. Because we’re a music festival and we have events that happen in venues where you have to be of legal drinking age, we use custom fields to confirm their age. I have fields in there for emergency contact name and number also.
More Case Studies
Shepherd's Hope Neighborhood Health Center
“VSP knocked my time needed for scheduling from 30 hours a week down to a maximum of five hours a week... That's been great!”Read More
Ronald McDonald House Charities of NW Florida
“VSP has really helped us with consistency, with time, and with flexibility for the volunteers.”Read More
The Lennox Club
“There's no comparison to the old way of doing it. VSP makes the scheduler's job super easy.”Read More