Greater Flexibility to Do or Delegate
With the release of VSP 5.8, you have more flexibility to make changes online or delegate them to Shift Leaders. The Web Terminal has been completely rebuilt for a better volunteer experience and powerful tools have been added to help Shift Leaders better manage their volunteers.
Web-based volunteer management
Now you can grant Shift Leaders the ability to manage volunteer profiles online. Reduce administrative work and empower your Shift Leaders by enabling them to update contact info, shift preferences, unavailable dates, and more online! You no longer need to give someone administrative access to allow them to make changes on behalf of volunteers.
Reimagined Communication
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Reimagined communication
New times require new tools. Thanks to the new Announcements pane in the Web Terminal, Shift Leaders can better communicate with their volunteers. They can send text messages, use powerful filtering tools, view who has opened emails, see bounced emails, track sent messages, and check spelling!
Reimagined Communication
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New online schedule editor
Are Shift Leaders always requesting tweaks to the schedule? Empower your Shift Leaders to make those changes themselves in the Web Terminal. With the new web-based schedule editor, they’ll have a clean user interface that’s faster to load and requires fewer clicks. Scheduling online has never been easier!
Web Terminal overhaul
The Web Terminal has been completely rebuilt and has a clean, new look that is easier for volunteers to navigate. Everything under the hood has been completely rebuilt to provide faster speeds across the board.
New Features Overview
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FAQs
How do I give my Shift Leaders access to the new features?

If you have not yet set up Shift Leaders, you will want to declare a leader.


If you already have Shift Leaders in the program, you will want to edit their permissions to allow them access to the new features.

How can I access the new features for Shift Leaders as an administrator?

If you are an administrator, you can create your own volunteer profile and declare yourself as a Shift Leader to check out the new features. This will allow you to access the Shift Leader features at any time, enabling you to make small changes to the schedule, edit volunteer profiles, and communicate with volunteers when you are away from your primary computer.


If you do not want to be a Shift Leader, you can use the Login as button in the Web Terminal pane to log in as a Shift Leader and see what they will see.

How can I update a volunteer profile as a Shift Leader?

To update volunteer profiles, first make sure your Shift Leader permissions are updated to allow them to submit profile changes. Then:

  1. Log in to the Web Terminal as a Shift Leader
  2. Click the Volunteer icon on the left side of the Admin tab
  3. Use the search bar to find a volunteer you want to edit
  4. Double click a volunteer’s name to view their profile

You can edit any field in the volunteer profile from there. Doing so will then create a Web Form, which will need to be processed before the change is applied. You can opt to have Web Forms automatically processed or manually processed by a VSP administrator.

How do I update the schedule as a Shift Leader?

To make changes to a schedule — including adding or removing a position, placing or removing a volunteer, or flagging a volunteer, such as sub requested — first make sure your Shift Leader permissions are updated to allow access to edit assignments and request subs. Then:

  1. Log in to the Web Terminal as a Shift Leader
  2. Click on the Admin tab
  3. Use the calendar on the left to find the date you want to edit
  4. Make the change you want in the area on the right
    1. Add a position using the drop down in the upper right of the shift
    2. Remove a volunteer or unfilled position using the X to the far right of a position
    3. Add or change a volunteer in a position by clicking the pencil icon on the right
    4. Flag a volunteer using the flag icon to the right
How can I send an email or text message as a Shift Leader?

To send an email or text message, first make sure your Shift Leader permissions are updated to allow them access to send emails and text messages. Then:

  1. Log in to the Web Terminal as a Shift Leader
  2. Click the Announcements icon on the left side of the Admin tab
  3. Click Compose and select email or text message
  4. Compose your message and click Preview
  5. Send your message

If you are not ready to send a message, you can choose “Save as draft” in the lower left corner and return to your message from the Announcements tab later.

How can I see who has viewed my message?

Once you have sent a message, you can view a report that lists who has been sent the message, who has opened it, and if any messages have bounced.

  1. Log in to the Web Terminal as a Shift Leader
  2. Click the Announcements icon on the left side of the Admin tab
  3. Look for the message you have already sent
  4. Using the dropdown to the right of the message, choose “Open report”
  5. You will now see a list of all the volunteers who were sent that message and the status. If a volunteer opened the email, the date it was opened will appear, as well.